Data & backup
Export JSON, enable iCloud snapshots, or safely clear on-device data.
Me → Manage DataNeed help? Start here.
Learn how on-device data, iCloud, Feishu, and Premium work—or use the checklist below to narrow down a problem quickly.
Frequently asked questionsCommon destinations
Feishu connection
Check custom-app permissions, Base access, and credentials in the device Keychain.
Me → Connect FeishuPremium
Restore the lifetime purchase and verify the current Apple ID entitlement.
Me → PocketLink PremiumReminders & access
Check iOS notification permission, follow-up time, and Focus settings.
Settings → Notifications → PocketLinkBefore contacting us, gather these details
Complete details make it easier to identify which layer is affected. Hide real client content before taking screenshots.
- Your PocketLink version, shown at the bottom of the Me screen
- Your iOS version and iPhone model
- Whether you use On-Device Storage or Feishu Sync
- The steps and on-screen message immediately before the issue
- Screenshots with real client data and secrets removed
Frequently asked questions
Try these solutions first.
These steps match the current PocketLink iOS experience.
Does PocketLink require an account?
No. On-device mode works immediately. Client records, follow-ups, search, and local reminders do not depend on a PocketLink account or server.
How do I back up my data?
Open Me → Manage Data → Export JSON. Premium users can also enable iCloud data snapshots. Keep exports in a trusted location and periodically verify that a backup is usable.
How do I delete on-device data?
Export any JSON backup you want to keep, then open Me → Manage Data → Clear All On-Device Data. This cannot be undone. In Feishu mode, manage remote records in your Feishu Base.
How do I restore Premium?
Open Me → PocketLink Premium → Restore Purchases and make sure the device is signed in with the Apple ID that purchased Premium. Premium is a one-time non-consumable purchase, not a subscription.
How do I connect Feishu?
Premium users can open Me → Connect Feishu and enter their own Base or Wiki URL, enterprise custom-app App ID, and App Secret. The app needs the required Base permissions and access to the target Base.
What if Feishu says the connection details expired?
Open Me → Connect Feishu and validate the configuration again. Confirm that the custom app is published or admin-approved, its permissions remain active, and it is still added to the target Base.
What if iCloud is not syncing?
Confirm that your devices use the same Apple ID, iCloud Drive is enabled, and PocketLink can use iCloud. Keep the App in the foreground while sync finishes. In Feishu mode, iCloud is only an additional snapshot and does not overwrite Base.
Why did a follow-up reminder not appear?
Confirm that the client has a future follow-up time and that iOS Settings → Notifications → PocketLink allows notifications. Focus, Notification Summary, and system time settings can also affect how reminders appear.
Still need help?
Email PocketLink SupportSend the issue to PocketLink Support.
Include the relevant device and action details, but never include client records or secrets. We will reply as soon as possible.
Support email · myoungself@gmail.com